Clarity Support

We help you use Clarity in the way that fits your everyday life.

This is not a help centre: your input prepares a new support case.

Support by topic

Choose the right area.

Clarity appBugs, navigation and settings Account & sign-inProfile, devices and synchronisation Plans & billingSubscriptions, restoration and Clarity Space AriadneAnswers, sources and actions Health & workoutsData, medication and training School & learningTasks, tests and learning material Family & parentsSet-up, permissions and collaboration Audecius ExchangeProgramme, travel and organisation Developer SupportAPIs, tools and technical integrations Something elseWe route your request to the right place

Audecius Support

One team route for every request.

See how it works

Audecius SupportSupport team · Human and optional AIRequest support

Audecius Support is a team identity, not a claimed individual. You explicitly choose ‘AI first’ or ‘Human only’; the AI route remains closed until its own privacy, provider and backend approvals are complete.

Direct routes

You may not need a new case at all.

Sign-in and security

Sign-in, devices, sessions and secure account routes.

Manage subscription

Plan, billing period and restoration.

Storage and data

Clarity Space, export and privacy routes.

We are happy to help

Support, Sessions and direct routes. The way you need them.

Clarity SupportUnderstand together what will help next.AI-first with a five-minute hold or entirely human — you choose, and the review status stays visible.

Clarity SessionsLearn features through safe examples.Guided Sessions show concrete routes for learning, organisation and everyday life.

A group explores new ways to learn and organise together

Plan guidanceFind the plan that really fits your life.Understand features, storage and boundaries together — without web checkout pressure.

A Support team member explains different options

Explore more

A Clarity Support team member discusses a feature with three young people

The Clarity Support routeSee how explicit choice, the five-minute hold and review status remain visible.View the Support route

Clarity SessionsExplore features directly in the app with safe example data.Explore Sessions

Editorial scene of a supervised support case review

Responsible automation

Answer quickly. Supervise visibly.

If you choose the AI route and give separate consent, an AI draft is created immediately. Audecius Support has exactly five minutes to answer directly, replace the draft or stop it; otherwise it is delivered automatically afterwards and marked as AI-assisted. The human-only route remains equally available.

AI assistance only after explicit choice and separate consent
A human answer, override or stop wins during the five-minute window
Automatically delivered AI output is never described as reviewed by a human

View the team and how it works