Audecius Support brings Clarity’s specialist routes together. You explicitly choose between an AI-assisted first route and an equal route handled only by the team.
Audecius Support is a team identity, not a claimed individual. On the AI route, a draft is created immediately after separate consent. From that point, the team has exactly five minutes to answer directly, replace the draft or stop it; any of those actions wins. Otherwise, the draft is then delivered automatically and clearly marked as AI-assisted. The human-only route remains free of AI. ‘Reviewed by the team’ appears only after a real human review.
01Explicit choice
You choose separately between ‘AI first’ and ‘Human only’. Accepting the legal terms does not replace this choice and consent.
02Immediate draft
On the AI route, a draft clearly marked as AI-assisted is created immediately after your separate consent.
03Exactly five minutes
Audecius Support can answer directly, replace the draft or stop it. Any of those human actions wins.
04Automatic delivery
If the draft remains unchanged, it is delivered automatically after the hold — never marked as reviewed by a human.
Your case remains your case.
Earlier tickets are not automatically added to a new case as context.
