Clarity Support keeps your request and replies in one conversation. AI-assisted replies are labelled as such; a human-reviewed label appears only after a recorded review. You can withdraw AI processing in the conversation details. Shared Sessions open a public guide in the app.
01Explicit choice
You choose separately between ‘AI first’ and ‘Human only’. Accepting the legal terms does not replace this choice and consent.
02Immediate draft
On the AI route, a draft clearly marked as AI-assisted is created immediately after your separate consent.
03Exactly five minutes
Audecius Support can answer directly, replace the draft or stop it. Any of those human actions wins.
04Automatic delivery
If the draft remains unchanged, it is delivered automatically after the hold — never marked as reviewed by a human.
Your case remains your case.
Earlier tickets are not automatically added to a new case as context.
