Contact
Bring us the question that can move things forward.
The clearer the starting point, the sooner your enquiry reaches the people who can genuinely help.
One enquiry. The right responsibility.
Support, schools, developers, privacy, security and press remain separate routes.
A product question should not enter the security process, and a privacy request should not sit in a general queue. Choose the context and we will show the intended route.
Direct contact
Write. Review. Send securely.
Your enquiry is sent server-side to the responsible Audecius inbox. You will then receive a transactional acknowledgement with a reference.
- Recipient
- contact@audeciusofficial.com
- Delivery
- Resend · server-side
- Confirmation
- To your email address
- Marketing
- No sign-up
Directly to the responsible inbox
Come prepared
More context. Less sensitive data.
A good enquiry does not need to be long. It only needs to show what you were trying to achieve, what you saw and the smallest piece of evidence that is genuinely needed.
Context
Name the specific Clarity screen, your goal and what happened instead. A clear starting point avoids unnecessary hand-offs.
Version
The app version, build, operating system and device class help with technical questions. Never include access codes, passwords or full payment details.
Evidence
If an image is necessary, obscure names, messages, appointments, health, school and family data. Share only the smallest relevant crop.
Reply route
Use your Audecius Account for support so that case status and replies can be linked to the same verified identity.
Responsibilities remain separate
The right channel is part of the protection.
These boundaries prevent particularly sensitive enquiries from entering a general context, or a support ticket from being treated as an emergency service.
- Support case
- For app, account, subscription and Ariadne questions. On the web you can choose an AI-assisted or human starting point; previous cases are not automatically used as AI context.
- Privacy request
- For access, correction, deletion, objection or questions about processing. Identity is verified only as far as the specific right requires.
- Security report
- For a possible vulnerability. Do not send active secrets or another person’s data, and do not perform further tests on affected accounts.
- Schools and press
- Institutional introductions and press enquiries remain separate contexts. Product boundaries are published on the schools page; approved facts and assets are in the press centre.
- Not an emergency service
- Clarity and these contact routes do not replace emergency services, police, urgent medical help or other local emergency providers.