1. Controller and contact
Audecius UG (haftungsbeschränkt), Domherrnstraße 22 C, 55268 Nieder-Olm, Germany, represented by Managing Director Moritz Zinecker and registered with the commercial register of Amtsgericht Mainz under HRB 54879, is the controller for the Support service. Contact Support and privacy at support@audeciusofficial.com.
2. Data we process
For a ticket we process your Audecius account ID, first name, your account's verified email address, ticket number, subject, category, messages, language, timestamps, handling status, linked help pages and optional feedback. A name and portrait labelled AI Support identify a virtual support profile, not a real person or human review. Clarity shows the actually assigned profile; without a confirmed assignment, it shows Audecius Support. Only when you explicitly choose “Send with AI” after the visible processing notice will app language, device family, operating system and version, app version and build, current Clarity plan, confirmed Ariadne tier, and aggregate Clarity Space values also be processed as technical context. Device or advertising identifiers, location, file names, and content from Health, Memory, calendar, school, family, contacts, chats, documents, or recordings are not attached automatically.
3. Purposes and legal bases
Ticket and contact data is processed to answer your request, trace errors, provide contractual services, and resolve billing or access issues (Article 6(1)(b) GDPR). We process security, abuse-prevention, and evidence data only where necessary for safe and accountable Support and where your interests do not override them (Article 6(1)(f) GDPR). Additional processing by Anthropic for AI Support occurs only after your freely given and withdrawable consent recorded separately for the ticket (Article 6(1)(a) GDPR). Opening the chat, typing a message or accepting general app terms does not grant AI consent. Before the first send, the button and short notice explain the AI purpose, Anthropic as recipient and the data sent. Alternatively, you can write to the team without AI in Details; refusal or withdrawal does not block that route. The chosen processing mode and document version are recorded with the explicitly sent request.
4. AI draft, five-minute window, and labelling
If you enable AI Support, Audecius sends the ticket text and limited technical context to Anthropic (Claude), which immediately generates a reply draft. Once the draft is stored, an exact five-minute window starts: the Audecius Support team can reply itself, change and approve the draft, or stop it. A team reply, override, stop, withdrawal, new message, or ticket closure prevents automatic delivery of the old draft. If none occurs, a normal draft is delivered automatically after the window and labelled AI-assisted and not human-reviewed. Sensitive or high-consequence cases are never sent automatically and remain blocked for human review. Support makes no solely automated decision producing legal or similarly significant effects under GDPR Article 22.
5. No automatic cross-ticket context
Earlier tickets, their summaries and earlier chat histories are not automatically attached as context to the current ticket. If an earlier solution matters, you can describe it yourself in the current chat.
6. Recipients, providers and international transfers
Access is limited to authorised members of the Audecius Support and engineering team where necessary for handling or error analysis. Supabase, Resend, and Apple may be used for hosting, database, email delivery, and push notifications. Only when AI Support is enabled does Anthropic receive ticket text and the described technical context to create the draft; OpenAI does not receive these Support tickets. Processing outside the European Economic Area may occur only under a valid transfer mechanism and with required safeguards. The current provider, role, retention, and transfer list must be maintained in the general Privacy Notice.
7. Retention
Support tickets and messages are generally deleted 24 months after the ticket is closed. Records showing that the Support Terms were provided and acknowledged may be retained until applicable limitation periods expire where necessary as evidence. Delivery logs for Support emails and push notifications are generally kept for no more than 30 days. Individual data may instead be restricted for longer where statutory retention duties, the establishment or defence of legal claims, or a documented security incident requires this. Restricted data is not used for product personalisation.
8. Your rights
Subject to the GDPR, you have rights including access, rectification, erasure, restriction, portability and objection to processing based on legitimate interests. Send requests to support@audeciusofficial.com. You may also lodge a complaint with a supervisory authority. Audecius is generally supervised by the Rhineland-Palatinate Commissioner for Data Protection and Freedom of Information, Hintere Bleiche 34, 55116 Mainz, Germany, poststelle@datenschutz.rlp.de; you may also approach any other authority competent under applicable law.
9. Whether data is required
A reachable email address, a description of the issue, and account data necessary to handle it are required so we can assign and answer the ticket and notify you of replies. Without them Support may be limited or impossible. Feedback and AI Support are optional. You can always choose Human Support instead, without AI or automatically attached technical context.
10. Sensitive and third-party data
Do not send passwords, one-time codes, full payment data, or health, biometric, location, child, school, family, or communications data unless necessary to resolve the issue. If your request contains special-category personal data or another person's data, choose Human Support unless a separate explicit legal basis for AI processing is shown. For another person's data, you confirm authority to disclose it. Audecius may redact or delete unnecessary secrets; risk screening cannot undo processing of text already sent to Anthropic with your consent.
11. Minors and regional rights
Clarity Support is unavailable to a child under 13 without a verifiable parental or school-managed process. Minors receive high privacy, understandable notices and best-interests protection. Depending on residence, US state privacy or consumer-health, UK, Canadian, Brazilian, Australian or other rights may also apply. This notice does not reduce mandatory rights or replace local market clearance. Send requests to support@audeciusofficial.com.
12. Security, incidents and changes
Support access is role-limited, and relevant actions including consent, withdrawal, draft, team override, stop, and delivery are logged. Data is encrypted in transit; no service is absolutely secure. For a notifiable incident, Audecius informs regulators or affected people within applicable deadlines. Material changes are announced before taking effect and a changed AI purpose requires new consent. Prior document versions and records are archived for accountability.