YOU · 14:20
Does my Journal stay private when I use Family?
A AI DRAFT · IMMEDIATE
Yes. Journal content is not added to the family area automatically.
AAUDECIUS SUPPORT · 5:00 HOLD WINDOWAnswer, replace or stop
In the app · web approval pending
Clarity Support
Help without hidden automation.
AI-first or human-only — explicitly chosen and clearly labelled.
Clarity in the flow
One state. One clear next step.
The UI sequence shows a bounded product moment: the starting state, a visible change and a calm final state. It runs once and then remains fully readable.
What it is for
For signed-in users with a specific question or problem.
The support tool is deliberately separate from the Help Centre. In the AI route, a draft is created immediately after separate consent; Audecius Support has exactly five minutes to answer, replace or stop it before automatic delivery. Human-only remains an equal option.
In real life
Three moments. One calmer path.
Open a case
Explicitly set the category, message and support route.
Receive an answer
Replies and reviews that actually took place remain visible in the history.
Stay in control
Ask a follow-up, add information or close the case.
What you actually get
Concrete features. Clearly named.
One case as context
Previous tickets are not automatically added as context to a new case.
Two support routes
AI-first after separate consent, or exclusively human handling.
Responsible team route
On the AI route, Audecius Support can answer, replace or stop the draft for exactly five minutes; human-only goes directly to the team.
Review status
A message is described as human-reviewed only when that review is actually documented.
Technical specification
What is connected. What may act. Where the boundary lies.
Consequence classes describe only actions prepared by Clarity. What you enter or start directly remains your own action.
Updated11 August 2026
- Status
- In the app · web approval pending
Access remains subject to the stated approval.
- Relevant sources
- ClarityThe current support case
Category, your message, selected support path and documented review status; previous tickets are not automatically used as AI context.
- Action & approval
- C1Suggest
A human decides and acts.
- C4Human only
Clarity may prepare, but not execute autonomously.
AI assistance remains labelled and can be withdrawn. Human review is shown only when documented; C4 concerns remain with a human.
- Stored scope
Each case forms its own AI context. No public case-volume commitment exists.
- Plan assignment
- All plans
- Known boundary
New web cases remain disabled until the legal-version approval is unambiguous.
Clarity includes honesty
Including what a feature does not do.
- New web cases remain disabled until the legal-version approval is unambiguous.
- The AI route remains closed behind its own product, privacy, provider and backend approval.
- Support Privacy and Terms must be accepted before the first case.
Manage less. Move forward.
Find the Clarity plan that fits your everyday life and the features you need.