One case, one visible route.
After approval, you should be able to choose the topic and support route deliberately. With consent, the system can then answer the current case autonomously; without consent, the case is routed to the team. A new case may be stored only when the support legal version, minor rule and backend contract clearly agree.
People remain responsible for the system.
Audecius support is presented as a shared team route, not as an unverified list of individual staff. The team is responsible for the way it works and should monitor and review operations. A particular answer may be described as human-reviewed only when that review status was actually stored.
- AI assistance visibly labelled
- Human hand-off available on request
- Consent can be withdrawn
- Previous cases are not currently used automatically as AI context
Support remains separate from the Help Centre.
The website is built for the support tool: open cases, read replies, change route and reach legal information. Until approval, a new case shows its locked status and cannot be submitted. Knowledge articles or guided sessions are not presented as support cases.
