1. Scope
These Support Terms supplement the terms governing Clarity. They apply to support and plan-advice requests handled by Audecius. Mandatory consumer rights prevail in the event of conflict.
2. Scope of Support
Audecius assists with product use, account access, plans, billing and technical errors. Replies are limited to the information you provide and the product state available at the time. Stated response times are non-binding targets, not guarantees. You are not entitled to a particular person or profile. A profile labelled AI Support is virtual; human team replies and an actual review are labelled separately.
3. Team identity and processing choice
The chat may show an actually assigned virtual AI Support profile with its name, portrait and a visible AI label. This is not a claim about a real employee. Entry opens the message composer directly and does not enable AI processing. Only choosing “Send with AI” after the visible processing notice records your freely given AI consent for this ticket and the current document versions. In Details, you can write to the team without AI before the first send or withdraw AI consent already given. General download or app terms do not replace this send decision. Automatically delivered replies are labelled AI-assisted and not human-reviewed; a draft edited by the team is labelled AI-assisted and human-reviewed.
4. Technical Support context
Human Support receives no automatic technical context. With your AI consent recorded at the explicit send action, app language, device family, operating system and version, app version and build, current Clarity plan, confirmed Ariadne tier, and aggregate Clarity Space values are sent to Anthropic. Messages, files, and Health, calendar, contact, family, school, or Memory content are not attached automatically.
5. Draft and exact five-minute window
With AI Support, Claude creates a draft immediately. Once the draft is stored, the Audecius Support team has exactly five minutes to reply itself, override and approve the draft, or stop it. Any of those actions, withdrawal, a newer message, or ticket closure prevents automatic delivery of the old draft. Without team action, a normal draft is delivered automatically after the window. Drafts for sensitive or high-consequence cases are excluded from automatic delivery and require human approval.
6. Plan advice
Plan recommendations explain available Clarity features based on the use case you describe. They are not independent financial, legal or consumer advice and do not replace the binding price, feature description and billing terms shown in the App Store purchase flow. The offer Apple displays immediately before purchase controls.
7. Your responsibilities
Describe the issue accurately and send only data necessary to resolve it that you are permitted to share. Never share passwords, one-time codes, or full card or bank details. Abuse, threats, automated bulk requests and attempts to bypass security controls are prohibited. Audecius may block such content and take appropriate protective action where a concrete risk exists.
8. Availability and changes
Support may be temporarily limited due to maintenance, security measures, telecommunications or provider outages, or force majeure. Audecius may change processes where necessary for security, legal or product reasons and reasonable for users. Material changes to these terms will be communicated transparently before taking effect.
9. Liability
Audecius has unlimited liability for intent, gross negligence, injury to life, body or health, fraud, guarantees and mandatory product liability. For ordinary negligence affecting an essential duty, liability is limited to loss typical of the contract and reasonably foreseeable when made; other ordinary-negligence liability is excluded where permitted. Mandatory consumer, privacy and digital-product rights remain unaffected. A prohibited limitation does not apply.
10. Closure, deletion and evidence
You may mark a ticket resolved at any time. Audecius may close a ticket once resolved, after repeated non-response, or where the service is misused. Retention and legally required evidence are governed by the Support Privacy Notice.
11. Governing law and dispute resolution
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, without depriving consumers of mandatory protection of their habitual residence. Statutory venues apply. The Regional Terms and, for US persons, the highlighted individual-arbitration clause in the User Agreement also cover Support disputes to the extent enforceable. Audecius UG (haftungsbeschränkt) is neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board.